From the offset our dealings with the partnership, Gareth Jones provided us with an excellent service. We needed to communicate with head office and this again was of an excellent standard.
Gareth provided us with all the facts we needed and explained the services we required so we could make an informed decision.
Thank you very much Gareth for the excellent services you provided.
We will not hesitate to call your services and when required.
Edwin & Barbara
Very professional, very helpful excellent service.
We wish to thank John Gower and his excellent help in preparation of our will and powers of attorney.
Brian & Joan
From the word go my consultant was on the job! He visited my home and explained everything in a way that was easy to understand.
He was always very polite and professional and indeed caring.
I found the wait a little long on finalisation but with the law one must be patient. I appreciate no final fee very much.
Totally professional. All our queries were answered to our satisfaction.
Roland & Sandra
The service has been excellent both by letter or by telephone, John Gowers help was invaluable.
I found the service very professional.
John kindly let me have 12 of his business cards which I will give to anyone when / if the conversation gets around to wills, etc.
I had 1st class service received from the minute my consultant came to my house and explained everything to me.
The service was very professional - could not fault it at all. Very helpful in every way.
Excellent service and good communication all round.
Very and further research & advice to follow via Alex.
As life changes etc and wills and other legal documents need updating, it is refreshing to pay a nominal fee for remote administration/attestation rather than a full fee. Good practice and customer service.
I found Gareth to be very helpful without being pushy.
I found the personal service to be excellent.
Gareth took the time to explain everything in laymans terms. I found that very helpful and his ability to be sympathetic of my feelings as I found making our wills very upsetting. I felt very sad, I know it has to be done, but I still found it hard.
John and Monica
John Gower is the man that introduced me to your organisation. He made frequent visits, made himself available when needed and answered questions very clearly.
I could dribble on about personal or phone services, but the short and accurate answer is ‘second to none’.
I cannot think of any improvements that you could make just to say that if all your agents are as personable and helpful as John is, you are certainly on the right track.