Rather than complete the questionnaire you sent, I preferred to write to you personally to thank you for your very personal and professional service. As you know, we were deliberating for some time on whether to go ahead and you kept in contact, without any pressure and answered all our many questions.

We believe you understood exactly what was required and looking at all the documentation received you took this forward and completed a thorough service.

Another plus is I know that I can always pick up the phone and speak with you personally if I have a question or require further information and advice. This was not the case with other so called Will Writing professionals I had been in contact with prior to meeting with you.

You travelled a long way to see us. I know that your area is really more North West England and we thank you for taking the time to do this. Your charge for the service provided was extremely competitive and reasonable and I would have no hesitation in recommending you to friends, family and business associates. However, I do wish you were a little closer to London, but never mind, you can’t have everything.

My best wishes to you and once again, many thanks for your professional service.

Chris

From the first contact by email, I found the service to be friendly and professional with prompt replies to my enquiries. I was shown a great deal of empathy and understanding as well as an informative professional service. I would like to pass on my sincere thanks for sorting out my will and also for the other information and advice given to me.

Jean