Hazel provided excellent service throughout the process. All of our questions were answered clearly and Hazel was very patient with us and happy to go over details where we thought we understood but needed to clarify. Nothing was too much trouble for Hazel and she was always very approachable, a lovely lady. She was very professional and not over bearing, giving us time to think about our requirements.
Shane & Samantha
Steven Goddard was very knowledgeable and professional from start to finish and provided a very good service.
The service I received was very good, both in person and over the phone. It was all very professional from Darren and TWP. I did find the whole procedure took a long time, in my case, over a year due to one thing or another. Maybe this is another thing we can blame on Covid!!
After attending a talk given by Karl and Rebekah, I had an appointment with Karl where I was extremely impressed with the quality of communication and personal service. All the information provided was explained clearly and all questions were answered in full. Karl was on time for all appointments and extremely courteous and polite not just with me but also my witnesses. Karl made the experience a good one and is a great ambassador for the company. Thank you, Karl.
Most satisfied with the personal service, most of which was received in the post despite the pandemic. Everything was clearly explained, and the advice given met our personal circumstances. Our consultant Steven Goddard was professional and able to answer our questions in an easily understandable way. He was clear in set up and throughout the process. We felt really assured that our interests were being properly looked after. A very good service overall. As well as Steve’s personal input the follow up paperwork and written communication was in line with what we expected.
David & Aimee
Jon was very helpful and gave good advice with a lot of patience too. The service provided was professional and knowledgeable from both Jon and the main office. Jon came recommended from other family members and fulfilled their recommendations.
Steve was prompt, personal and professional. Pertinent points delivered, no waffle. All action points were as set out in initial meeting and time scale was set out.
Frederick & Mary
Jan was very accommodating and explained everything clearly. She was very professional, and I am very happy with the whole service that I received from Jan and the other staff at TWP.
Julia was just class throughout the entire period be it by phone or email, her service was always 110%. She was very professional and extremely courteous during my dealings with her which dearly helped the process. Julia was very easy to talk to especially when it came to my personal concerns I encountered. She was a brilliant guide and helped me through the whole process and mad it very simple for me.
Jon came around to our house and was very professional from start to finish in providing a solution to our circumstances.
Mark & Laura