I spoke with Antony; he came to the house he was very friendly and explained everything at all stages to make sure both myself and my mother understood everything.
The service was very professional.
No improvement needed from the service I got.
Geraldine
All contact with any of the company’s staff was absolutely fantastic. I so appreciated their patience and advice.
I have recommended the company to friends as the service was both professional and friendly. Everyone had solutions.
A very sincere "Thank You" for your patience and perseverance with my long, complicated process.
Margo
In every aspect Steven Goddard gave us an excellent service and advise.
The service generally was very professional.
Thank you to Steven Goddard for his help with everything.
- unsigned
Elizabeth explained everything in a way that I could understand.
100% From start to finish
Can’t thank Elizabeth enough - very professional the way she dealt with everything would definitely recommend to anybody
Lindsey
Excellent service back when we started the process, but we then had to chase things via our IFA to get them moving again (Several months elapsed). John completed the process for us.
We felt that we had paid for a level of service we didn’t receive. On that basis we could not recommend TWP to anyone else. The fact that documents dated December 2021 have only just arrived (January 2025!) speak volumes. If due to the 3rd parties, we have not been kept informed.
Ian and Yvonne
- Thank you for your feedback and we are sorry that the service did not live up to your expectations. As you say, there were difficulties with some of the third party providers, and we agree that we should have been kept you updated more regularly.
Antony was excellent and very clear at all times. The service was “top notch”.
From start to finish a very professional approach at all times.
Glynn