The service I received was very good in all aspects and I liked the informality of home visits. They helped me feel comfortable and less under pressure through some tricky decision making.

Everything was very professional throughout. Contact was maintained on a regular basis and actions completed in a timely manner. When I asked questions that Antony had not come across before, he was honest enough to say when he didn’t know. He sought the information and came back to me quickly and efficiently. I trust the Willwriting Partnership has dealt with my particular situation to my satisfaction and I am content that my affairs are now in order. I could not have achieved this peace of mind without Antony’s help.

One small criticism – due to a misunderstanding over signatures on a document I had prolonged problems. Whilst I acknowledge I am on unfamiliar territory, I am quite thorough and follow advice / instructions. I cannot remember it being made clear to me about a particular document needing signatures, as per the trust itself. Indeed, I was so convinced it was my copy to keep that I scribbled notes on it. Perhaps when the service is a little more complex, an accompanying “to do” list might be helpful to some clients. A small critical comment which should not mar what I consider to be an excellent service. Thank you.

PS. I like the idea of a review on a 3-yearly basis.

Yan

First class service received – clearly explained and easy to understand. It was a friendly service that we could not fault. No improvements necessary – a first class service

Roland and Sandra