Clear and precise, understandable and Neil explained the process clearly. No hardsell as such and was happy to explain things.
Every question was clearly answered and happy to clarify anything I asked. Did make sure I understood the service being provided.
The personal service was good throughout.
Very professional and personal service throughout the process everything was explained well, and the procedure was easy to arrange and complete.
We met with delays from my bank, and a general update of the process would perhaps have been good at that stage.
I found the service very good and very professional
John & Christine