Excellent and clear communication, we received three home visits, a series of whatsapp messages I also phoned the office and spoke to Scarlett twice which both times gave me confidence in the service. It is tricky to keep home visits business-like but Robbie and Vicky did a very professional job, this put me at ease immediately! When the work was done, we all ‘switched off’ they are both very personable, capable women. They are fine representatives of your partnership.
Huge thanks to Vicky and Robbie for making a ghastly procedure quite bearable. Scarlett also deserves thanks because she always delivers messages we don’t always have confidence when leaving messages with an unknown person at the end of a telephone line.
All very good indeed, excellent service very happy with Lesley she was really good.
Glenn & Denise
The process is necessarily quite an intrusive one for example lots of personal information is needed, and it takes some time to go through. At no point did the process feel arduous or an imposition – this is testament to Rob Cornfords approach and management of the will capture process. This was an amazingly painless experience!!
Jonathon & Helen
TWP were always helpful, the quality of communication is also good. I found the service very professional, nothing was too much trouble, thankyou very much for taking a load off my mind.
Steven Goddard come to ----- (a block of retirement flats) and spoke to us about making a will and how important it is. Many of us were putting it off! His direct tones made what is a complicated thing as easy as it could possibly be (the cakes were nice too!). There was a fair amount of to-ing and fro-ing with paperwork which he dealt with, with unending patience!
The service was very professional indeed, in spite of the outbreak of coronavirus which has changed all our lives forever. Support staff were always professional and helpful too! I cant honestly think of any way this service could be improved. Steven Goddard and the whole team at TWP made what could have bee a very stressful experience, not stressful at all.
Thankyou to Steven and everyone else at TWP!!
TWP offered a good all-round service and great communications. John Gower was very professional and offered good guidance throughout the process, everything was just fine, thank you.
Patrick & Seraphina
Excellent service, professional and helpful
Very charming and helpful. Pleased with the service received. Very happy and took the worry off my shoulders.
Excellent customer service. Informative and responsive.