The initial contact was in Llandybie at a seminar. A very professional presentation. Polly contacted me and made an appointment at my home to take details. The draft Will had a few serious errors and when I contacted Polly she came to my house again. It took a while to get things finalised after careful planning. I spoke on the phone to your office, always polite and helpful.

The seminar was very professional. Polly was also pleasant and professional, but some details were incorrect. I was also not made aware of the extra cost of postage – I only expected a bill of £600.

Polly was very helpful and I was not the easiest to deal with as I did change my mind on some of the instructions.

Rosemary

I found the service to be excellent. Richard was very understanding of my needs and there was no hard sell.

Very professional with no issues.

Richard made the whole process very easy. Thank you.

Gareth

We found Mr. Richardson was very friendly and helpful, thoughtful and sympathetic at this sad time.

This service was the 2^nd time we have used Mr. Richardson and he explained what we needed to do to appoint new executors.

Donald & Evelyn

All good from meeting Nigel at an event to the end.

All good, meeting at home conducted very well all documents excellent.

Good, helpful explanation from Nigel of the options.

Stephen & Christine

We have had very good service from Gareth on a one-to-one basis. We felt let down by the Willwriting Partnership because they hadn’t informed us until recently that the LPA wasn’t acted on and registered with the OPG. We took out the work in 2014 and feel the WWP should have brought this to our attention, as we thought it had been completed in 2014.

Gareth has been professional but feel he hasn’t had back up from the office. The OPG, quite frankly, is a shambles and to charge £105 per document and to make stupid mistakes in the covering letters does not instil confidence that they have processed the documents correctly.

Our file should be reviewed on a much shorter timeline as things can change at our time of life. I would appreciate my name to be correct on all correspondence.

Graham & Carol

The Willwriting Partnership team were helpful and supportive explaining the process and documentation.  The staff were available to have further discussions over the telephone as we needed more clarity regarding the terminology used, as this was a new experience my queries were responded to promptly and communicated effectively.

The Willwriting Partnership team were thorough, returned my phone call messages promptly.  The timeframes were adhered to.  The documentation process was efficient, and correspondence was also thorough via emails.  Attention to detail, our instructions were acknowledged and responded to in a timely manner.

I wish to express a sincere thank you to Kash – His consultation visit extended beyond the allocated timescale; he provided clear concise information in a professional courteous manner.  I appreciate the time he gave answering my phone calls to increase my understanding of the terminology used.

Michael & Margaret

Very helpful, fantastic communication with anything I wanted to know.

Very professional/calm informative.

Lynn

Personal service from Steve Coke was excellent.  He explained well the things he was familiar with and found out in a timely way anything that required more detail.

The service was most professional, and we frequently had phone calls to answer our more detailed questions.  The callers were always patient and polite and could find a way to explain tings simply in a way that we could understand.

We understand that the service is tailored and therefore a lengthy proves but we found it slow, labour-intensive and costly.  If the documents, we now have in place are fit for purpose (time will tell) then hopefully it will have been worth it.

Trevor & Janet

Richard was nice and supportive when my wife passed away – There was some issues with telephone calls and admin errors which led to delay with progression of our mirrored wills.

The service was good, but felt some things were being pushed with added price tags – hence recommendations below.  Something we wanted to happen didn’t, this was because the service did not feel we needed it.

Discussions with regard to cost and what the cost covers – in writing factsheet/email  written information to certain entities such as trusts, inheritance tax so the information can be re-read before moving forward.  Listening more to what the client wants before deciding what the client needs then any discrepancies can be talked and explained thoroughly to the client in a less assertive manner.

James

I was completely satisfied with the personal service I received from Chris.  He was friendly and helpful with his advice.  I also found it was very convenient to deal with my will advice in my own home.

Again, I was completely satisfied with the professional service I received.  I was also impressed that I could contact your company by phone without going through complicated procedures to speak to someone.

Thank you for the help and advice I received when making my new will.

Cynthia