Communication was excellent both with Polly and head office.  Introductory event in Llangdie was first class which encouraged us to follow up.

The service was professional from the word go.

Nigel & Christine

The service that Les game me was really helpful, he was really friendly and made me feel comfortable, I was able to contact him by phone if there was something I did not understand. 

Very good again, Les helped with everything, made me feel comfortable and explained things so I understood.

I would like to thank Les for all his help

Margaret

The service is received from Steven Goddard was professional.  He was reliable with his appointments, responded to emails promptly and I felt confident with the information and guidance given.  Similarly when I called your head office.

See above – professional throughout the process.

Jane

We have received state planning services covering our last will and testament, lasting power of attorney for property and financial affairs and for health & welfare and valuable document storage.  The quality of these services has been excellent and we are very satisfied with the outcome.

Members of staff at TWP have been helpful and have provided sound advice.  We have been fortunate to be guided by people with a high degree of knowledge and expertise in the field of estate planning.

We cannot think of any improvements that could be made.  Special thanks are due to Gareth Jobes who worked with us and provided professional advice and guidance at all stages.

Thomas & Margaret

The original talk in Llandybie Memorial Hall was very informative, excellent.

At that meeting we then arranged for Polly to come and visit us.   Polly is excellent, very professional.

David & Sandra

The service that we have received has resulted in a very personal & individual product that meets our requirements and needs. The advice and information given was very helpful.

We were impressed with how knowledgeable your representative was and also how patient he was when we were asking lots of questions.

Your communication, after sales service and availability for ongoing support was very good.

Steven & Victoria

It was excellent service. Any questions we had were answered. Very good communication the whole way through the process.

It was very professional.

William & Amanda

The service we received was very professional and all details of the experience was excellent.

Very professional and pleasant.

Don’t believe improvements are required.

Robert & Wendy

I received exemplary service from my consultant Richard Gilbert, always most helpful and patient while I prevaricated! A pleasure to work with.

The service was concise and simple, easy to understand, not cluttered with legal jargon.

Richard had mentioned the possible introduction of Helping Hands, to take probate in house. This would be very useful in my circumstances. Please keep me advised. With thanks.

Maureen

Easy to understand and I was allowed to ask questions which were answered professionally.

Very professional and thorough throughout the initial interview.

Thank you for being thorough and making sure everything was correct before the final document was completed. I feel easier now, knowing my final wishes are on paper.

Linda