Communication was limited to me calling TWP and only received emails from TWP when suggested. There could have been better communication if V-Link had been enabled and utilised by TWP, it would have expedited the process too, as postage of forms was stressful and slow, especially when I’m in prison.

Initially it was professional but after a few months especially when my point of contact changed at TWP, the changeover was not transparent.

Thank you sincerely for your support especially Julia Fleetwood for her personal attention. However, communication channels need to be better and more efficient.

Jasbinder

Peter Richardson in Filey was very well informed and incredibly patient with me whilst I decided the correct course of action. I will always be grateful; thank you Peter.

Very satisified.

Simon

Setting up of a Trust and Powers of Attorneys.

Due to change in circumstances discussion of Trust.

Helpful, Informative and professional all aspects of communication.

Excellent understanding and helpful when we had to change our initial decision.

Bernard and Lynn

The personal service we received was really appreciated and conducted in a friendly but also with a knowledgeable and experience attitude.

We were both very grateful and pleased for your thorough and efficient work, also for your professional expertise. Very grateful also to Jon in his willingness and helping us understand and explain everything clearly.

We are both extremely pleased and would like to offer our sincere gratitude for the professional and efficient manner in which you dealt with us. We would be happy to recommend your firm to anyone in need of legal services, we will certainly be recommending your services to friends and family.

Keith & Susan

We received communication via email and video call. Any time we had a question we received a quick answer.

This service was really good. We felt all options were explained in detail.

Thank you for all your help.

Luke & Jessica

The personal service was excellent. Gareth explained everything to me, he was very thorough.

Very professional.

I would like to thank Gareth, a very nice gentleman who helped me through all the paperwork. I would certainly recommend Gareth in the future.

Marie

Excellent. Professional, friendly, well explained.

Very (professional) but also approachable, down to earth, well explained in laymen’s terms and opportunities to ask questions.

Please send documents by recorded/special delivery as ours went missing on two occasions and our personal details were obviously on the documents (sent to executors at two different addresses – one was returned, and one never arrived.

Michael & Caroline

When I was able to get in touch by phone, I found the service moved. I had, however, been waiting since June and felt that I had been forgotten. Now I have at last received the documents but felt that the time I had to wait was unacceptable.

Ann

I found Gareth very understanding and easy to get on with. He was so prompt and such good attention.

The professional service was top grade.

Anne

Excellent service, Lindi is very professional. All communications done were prompt, e.g. phone calls & emails.

Very professional and I have recommended you to friends.

No improvements that I can think of.

Kathy